Supervisory Management Training Course

Jaric St. Vincent Ltd. proudly offers an intensive 1-Day Supervisory Management Training Course, designed to prepare supervisors and team leaders with the essential leadership skills required to manage people effectively. Through practical activities, real-world case studies, and scenario-based learning, participants will leave with the confidence and tools to lead their teams, resolve conflicts, and improve overall workplace performance.

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Target Audience:

• Newly promoted supervisors and team leads

• First-line managers in operational or service roles

•  Professionals preparing for leadership positions

• Supervisors seeking to strengthen people-management skills

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Course Objectives:

By the end of the course, participants will:

• Understand the role and responsibilities of a supervisor in modern organizations

• Apply core supervisory skills such as delegation, communication, and problem-solving

• Demonstrate leadership techniques to motivate and guide teams effectively

•  Handle workplace conflicts, discipline, and performance management fairly

• Develop practical action plans to enhance team performance and productivity

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Course Modules:

Module 1: Foundations of Supervisory Management

• The role of the supervisor as the link between staff and management

• Key responsibilities: planning, organizing, leading, controlling (POLC framework)

• Authority, responsibility, and accountability

Module 2: Essential Supervisory Skills

• Effective communication and feedback techniques

• Delegation principles and avoiding micromanagement

• Time and priority management for supervisors

Module 3: Leadership & Motivation

• Leadership styles and situational leadership

• Motivating teams – practical strategies and motivation theories (Maslow, Herzberg)

• Building trust and credibility as a supervisor

Module 4: Teamwork, Conflict & Communication

• Team development stages (forming → performing)

• Conflict management techniques

• Coaching, mentoring, and building collaboration

Module 5: Managing Performance & Discipline

• Setting performance standards and monitoring results

• Giving constructive feedback

• Handling difficult employees & progressive discipline

Module 6: Wrap-Up & Action Planning

• Key takeaways and lessons learned

• Personal supervisory action plan for immediate application

 

Methodology:

• Short lectures and facilitated discussions

•  Role plays and scenario-based learning

• Group problem-solving exercises

• Case studies from real supervisory challenges

•  Personal reflection and action planning

 

Facilitator Profile:

Eric Kipps – Lead Facilitator

• Over 31 years of military experience, including leadership in high-risk, high-discipline environments

• Certified NSC Master Trainer, with expertise in organizational leadership, supervisory management, and workplace training

• Founder and Managing Director of the Jaric Group and Jaric St. Vincent Ltd., a regional leader in OSH and corporate training

• Recognized across the Caribbean for building effective frontline leaders and supervisors

• Specialist in scenario-based learning and practical workplace applications

 

Certification:

Participants who complete the course requirements will receive a Certificate of Completion issued by Jaric St. Vincent Ltd., reflecting 8 verified contact hours of Supervisory Management Training.

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Course Materials:

• Supervisory Management Workbook